Shanelle Campbell '10

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Shanelle Campbell '10

What is your job description?
I am an Account Manager in the VIP Services department for the Brooklyn Nets. My position is under the ticket sales umbrella. I manage roughly 400 season ticket holder accounts. My job is to seek out new business sales, all while servicing and retaining my current account base.

What do you find most challenging about your job?
The toughest part about my job at first was practicing patience. In sales, you have to be able to deal with the public in a professional manner, regardless of how they address you. Another big part of my job is remaining organized. I have to make sure that I leave thorough notes after each conversation with my clients for future reference, and also follow up whenever I give my word.

How did your time at UAlbany prepare you for your career?
At UAlbany, I learned the importance of being involved on campus. Although I spent 3 out of my 4 years on Residential Life as a Student Assistant and Managerial Assistant, I still found that I was not taking advantage of everything the university had to offer me. By the time I got to NYU, where I earned a Sports Business graduate certificate in 2013, I signed up for every event that I could find and spent every day at the Career Center. It was there at our Career Fair that I met my first boss with the Brooklyn Nets. I had also signed up for the mentor/mentee program and was connected with a mentor from the organization. I also learned about professionalism thanks to UAlbany’s School of Business and my positions with Residential Life. I really took the “living in a fish bowl” statement to heart in terms of my presentation both in and outside of the workplace. You never know where you will run into an employer or co-worker, so carrying yourself respectfully at all times is very important.

What is your favorite memory of your time spent at UAlbany?
My favorite memories at UAlbany always revolved around Fountain Day and Residential Life. We had a lot of great team building events and programs, and I formed a lot of special, long-lasting friendships as a result.

What did you learn at UAlbany outside of the classroom?
My overall college experience really taught me about myself and how to interact with people. I learned the importance of making the right connections and associating myself with people who will encourage me and make me the best person that I can be. Over the years, I’ve realized that my friends are a reflection of me, and that I should be around people I wouldn’t mind emulating.

What is your favorite memory of your time spent at UAlbany?
My favorite memories at UAlbany always revolved around Fountain Day and Residential Life. We had a lot of great team building events and programs, and I formed a lot of special, long-lasting friendships as a result.

What advice would you give current students?
The best advice I can give to current students is to SIGN UP FOR EVERYTHING! There are tons of resources available to students, and probably only 30% or less are actually utilizing these resources. They always tell you that your resume needs to stand out, but they forget to mention that visibility makes you stand out as well. Get face time with the right people; be known for the right reasons and good things will come. If you put in enough effort, it isn’t a matter of if you will reap the benefits, but rather when you will reap the benefits. Failure is a part of success so don’t stop trying.